IT Service Management (ITSM)
Das Thema "ITSM" umfasst den Aufgabenbereich Service Management und dessen Automatisierung.
Dazu gehört vor allem die Micro Focus Suite "Service Management Automation".
  • Das ist zuerst das Produkt "Service Management Automation-X (SMAX)", mit dem Interactions, Incidents, Problems/Known Errors, Changes, Requests u.v.m. verarbeitet werden
  • Dann gibt es den Klassiker "Service Manager (SM)", der - als ältere Version - vielerorts weiterhin im Einsatz ist
  • Das Aufbereiten/Auswerten der Daten leisten "Business Value Dashboard (BVD)", "Operations Bridge Analytics (OBA)" und "IT Business Analytics (ITBA)".
  • Die Anzeige der Zustände der Services bietet "Application Performance Management (APM)", das seine Daten unter anderem von "Operations Connectors (OpsCx)" bekommt
  • Reports liefert der "Operations Bridge Reporter (OBR)"
  • und Compliance Berichte kommen von "IT Operations Compliance (ITOC)"

Trainings:

 

CCF ITSM ‑ CCF: IT Service Management
 

 
Code 
Title 
Days 
Price 
Outline 

 
CCFITSM 
Concepts, Components, Function: IT Service Management 
 
on request 
 PDF 

 

SM ‑ Service Manager 9
, Product Release 9.6x 

 
Code 
Title 
Days 
Price 
Outline 

 
SM110 
Service Manager 9.x Foundations for Process Owners 
5 
40 TU = 3000€ 
 PDF 

 
SM150 
Service Manager 9.x Technical Configuration 
5 
40 TU = 3000€ 
 PDF 

 
PD370 
Using an Configuration Process Designer 9.x 
3 
24 TU = 1800€ 
 PDF 

 
SM320 
Service Manager 9.x Administration 
5 
40 TU = 3000€ 
 PDF 

 
SM350 
Service Manager 9.x Advanced 
5 
40 TU = 3000€ 
 PDF 

 
SM220 
Service Manager 9.x Integrations 
3 
24 TU = 1800€ 
 PDF 

 

ITSMA ‑ Service Portal 9
, Product Release 9.6x 

 
Code 
Title 
Days 
Price 
Outline 

 
SMSP700 
Fast Intro Service Manager Service Portal 
 
on request 

 

ITSMA-X ‑ Service Portal Cloud 2019.02
, Product Release 2019.02 

 
Code 
Title 
Days 
Price 
Outline 

 
SMSPx700 
Fast Intro to Service Manager Cloud Service Portal 
 
on request 

 

BVD ‑ Business Value Dashboard 10
, Product Release 10.x 

 
Code 
Title 
Days 
Price 
Outline 

 
BVD700 
Fast Intro to Business Value Dashboard 
 
on request 

 

OBA ‑ Operations Bridge Analytics 3
, Product Release 3.0x 

 
Code 
Title 
Days 
Price 
Outline 

 
OBA120 
Operations Bridge Analytics 3.x Essentials 
4 
32 TU = 2400€ 
 PDF 

 
OBA120 
Operations Bridge Analytics 3.x Essentials 
4 
32 TU = 2400€ 
 PDF 

 

APM ‑ Application Performance Management 9
, Product Release 9.50 

 
Code 
Title 
Days 
Price 
Outline 

 
APM120 
Application Performance Management 9.x Essentials 
5 
40 TU = 3000€ 
 PDF 

 

OBR ‑ Operations Bridge Reporter 10
, Product Release 10.40 

 
Code 
Title 
Days 
Price 
Outline 

 
OBR120 
Operations Bridge Reporter Essentials 
4 
32 TU = 2400€ 
 PDF 

 

CCF-SMAX ‑ Concepts, Components, Functions - SMAX
, Product Release 2019.02 

 
Code 
Title 
Days 
Price 
Outline 

 
CCFSMAX 
Concepts, Components, Functions: Micro Focus SMAX 
 
on request 
 PDF 


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Public Training Schedule

 
Code 
Title 
Days 
Week 
From 
To 
Price 
 

confirmed
CCF-SMA 
Concepts, Components, Function: IT Service Management Automation 
2 
10 
07.03 
08.03.2019 
16 TU = 1200€ 

confirmed
CCF-SMA 
Concepts, Components, Function: IT Service Management Automation 
2 
36 
02.09 
03.09.2019 
16 TU = 1200€ 

confirmed
SMAX-ADM 
SMAX Administration 
5 
19 
06.05 
10.05.2019 
40 TU = 3000€ 

confirmed
SMAX-ADM 
SMAX Administration 
5 
39 
23.09 
27.09.2019 
40 TU = 3000€ 

confirmed
SMAX-CDF 
SMA-CDF Up And Go 
4 
15 
08.04 
11.04.2019 
32 TU = 2400€ 

confirmed
SMAX-CDF 
SMA-CDF Up And Go 
4 
37 
09.09 
12.09.2019 
32 TU = 2400€ 

confirmed
SMAX-STU 
SMAX Studio and selected processes 
2 
21 
23.05 
24.05.2019 
16 TU = 1200€ 

confirmed
SMAX-STU 
SMAX Studio and selected processes 
2 
42 
17.10 
18.10.2019 
16 TU = 1200€ 

confirmed
SMAX-USE 
SMAX Use 
3 
21 
20.05 
22.05.2019 
24 TU = 1800€ 

confirmed
SMAX-USE 
SMAX Use 
3 
42 
14.10 
16.10.2019 
24 TU = 1800€ 

confirmed
CCF-SMAX 
Concepts, Components, Functions - SMAX 
1 
x 
27.05.2019 
 
8 TU = 600€ 

confirmed
CCF-SMAX 
Concepts, Components, Functions - SMAX 
1 
x 
01.07.2019 
 
16 TU = 1200€ 

confirmed
CCF-SMAX 
Concepts, Components, Functions - SMAX 
1 
x 
02.09.2019 
 
16 TU = 1200€ 


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News

Ganz besonders in den Suites - wie der Service Management Automation Suite - kommen die Integrationen zum Einsatz:

  • Automatisch generierte Incident-Tickets aus OMi-Events
  • Der UCMDB-Browser zum Anzeigen und Auswählen von Configuration-Items (CIs)
  • Das Automatisieren von Aufgaben mit "Operations Orchestration (OO)"
Fragen Sie uns nach speziellen Trainingsplänen, um noch mehr der Produktfeatures nutzen zu können: info@ITOM-Akademie.de

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